Sightseeing Tour Policy and Terms

TOUR SERVICE DISCLAIMER

Over the Falls Tours, Inc. reserves the right to change tour prices, meeting or pick-up times, itineraries, and attractions without notice. Over the Falls Tours, Inc. reserves the right to reschedule itineraries and substitute attractions to better serve you as warranted by circumstances at the time of your tour. Over the Falls Tours, Inc. assumes no responsibility for the establishment of attraction entry fees or the value there-of. The management of said attractions has established said entry fees and values. Tour durations are approximate. Tour schedules and itineraries during holidays and holiday weekends may vary. Over the Falls Tours, Inc. is not responsible for circumstances beyond our control. Over the Falls Tours, Inc. assumes no responsibility when inclement weather, delays in the park systems, *traffic delays, *international border delays, *vehicle malfunction, or any other delays beyond our control cause *late pickups or *late drop-offs (*when applicable), service delays, or changes of the tour itinerary. Guests are required to follow meeting or pick up instructions provided. If guests are not present or on time for their scheduled tour they will be considered a “No Show”. If guests cannot locate their guide, they are required to call Over the Falls Tours, Inc. to avoid being considered a “No Show”. “No Shows” are non-refundable.

TOUR CANCELLATION / REFUND POLICY

Guests have up to 24 hours prior to their scheduled tour time to call and cancel their tour with no penalty incurred. Tour cancellations received less than 24 hours prior to the scheduled tour time are non-refundable and a 100% cancellation penalty will apply. “No Shows” are non-refundable. Tours reserved and cancelled within a 24-hour period from the scheduled tour date and tour time are non-refundable. Booking fees are non-refundable when applicable. Over the Falls Tours, Inc. will not issue refunds due to circumstances beyond our control. Cancellation and refund requests must be called in to Over the Falls Tours, Inc. at (716)-283-8900 between 8:00am and 8:00pm EST. Refund determinations are made within 3-5 business days of receiving a refund request.

TOUR NO SHOW POLICY

Guests are required to be present at the designated meeting location or pickup location at their scheduled time. If guests are not present or on time for their scheduled tour they will be considered a “No Show”. If guests cannot locate their guide, they are required to call Over the Falls Tours, Inc. at (716) 283-8900 to avoid being considered a “No Show”. “No Shows” are non-refundable.

TOUR RESCHEDULING POLICY

Tours may be rescheduled 24 hours or more prior to the scheduled tour time subject to availability. To reschedule, guests must contact Over the Falls Tours, Inc. at (716) 283-8900 between 8:00am and 8:00pm EST. The Tour Cancellation/Refund Policy will not apply once a tour has been rescheduled. Rescheduled tours are non-refundable.

BORDER CROSSING REQUIREMENTS & POLICY (CROSS BORDER TOURS ONLY)

At the time of any international border crossing, it is the responsibility of each guest to have in their possession a valid passport, proof of citizenship or other accepted and/or required border crossing documentation. Any guests unable to cross the border and their tour is terminated or delayed, no refund will be made, nor will the responsibility of return transportation be paid for or provided to the point of origin by Over the Falls Tours, Inc.