Frequently Asked Questions
You've Got Questions, We've Got Answers!
Where does Over the Falls tours pick me up?
Your Over the Falls tour guide will pick you up and drop you off at your lodging location. Over the Falls provides FREE pick-up service anywhere in Niagara Falls, NY and Niagara Falls, Ontario. If you are staying elsewhere, we have several convenient, central pick-up locations in Niagara Falls. Call ahead to 716-283-8900 or 1-877-783-8900 for directions.
What type of clothing should I wear?
Can I bring my camera on the boat ride?
What documents do I need to enter Canada or the United States?
All individuals wishing to cross the U.S.-Canadian border are required to present one of the following travel documents:
- Passport Card
- Enhanced Driver’s License (EDL)
- Trusted Traveler Program Cards (Nexus, Centri)
What are the Over the Falls tour times?
The tour times vary according to the time of season you are in Niagara. Tours are typically offered three times daily. Contact us toll free at (877) 783-8900 for scheduled times.
Does the tour stop for lunch or dinner?
The Over the Falls Premier Tour and the Day Trip To Niagara Falls From New York City are the only tours that include a meal. All other guided tours do not allow time for a sit down meal, however you can get a quick snack while on a tour. We suggest eating your main meal before or after your tour.
What happens if I book a tour online and there is a subsequent change in tour price before the date of my tour?
Do you have a cancellation policy for booking a tour?
How much time should we allow our group to see the sights?
What if we have our own bus?
Step-on guide service is available for groups that have with their own transportation. Reservations for step-on guide service can be made by calling our office toll free at 1 (877) 783-8900.
Do you have a cancellation policy for group tours?
What airports do you service?
Where do I get picked up for my airport service?
Can you pick me up at the airport and then take me on tour?
Will I receive assistance with my luggage?
Can I bring my golf clubs?
Do you have a cancellation policy for airport transfers?
Yes. Click here to view the Over the Falls cancellation policy for airport transfers.
Are your vehicles air-conditioned?
Are your vehicles handicapped accessible?
No, unfortunately not. You must be able to step into and out of our vehicles on your own or with the help from a member in your group. You can bring your own wheelchair (provided it folds up) or you can use one of the wheelchairs we have available for our customers in need. Please call ahead at (877) 783-8900 to make special arrangements.