We don’t do tours. My wife and I have been vacationing for over 25 years and have never taken a tour. Figured we could have just as good a time on our own. Because of the experience we had with Over the Falls Tours that’s a thing of the past.
Donna took great care of us and answered all my questions so we booked. This lady believes in customer service. No doubt about it. At one point before we even left home gave me her personal phone number so she could answer my questions. The texts that ensued were epically funny.
We opted to take advantage of their shuttle service from the airport. We were greeted by Billy who was very professional and personable and informative. He wasn’t a “taxi driver” like person that basically just wants to get the fare over with. We talked about the area and the hotel we’d be staying at and even got to know things about him. It was a real conversation. He was also the driver that took us back to the airport and that made the trip complete because we could talk about stuff referencing our first conversation.
This guy could make a living out of showing other tour guides how to do their job with excellence. Picked us up at 9am and for the next 6 hours provided the best time we’ve had on a vacation in a long time. Very friendly and knowledgeable. You could tell this guy loves his job and people. We were lucky enough to sit up front and really got to know him and him us. We laughed and told stories and just had a great time.
What can I say?
If you choose any tour other than Over the Falls you’ve made a mistake. Because of the great service and people at Over the Falls we’ll be taking tours from now on. I just hope we can get the same service with the same type of people wherever we go, but they really have set a high bar.
The 5 stars we’re giving here aren’t accurate enough of a score so let’s just say Donna, Billy and Caleb each deserve 5 stars on their own and the company as a hole gets another 5 stars.
We’ll be back!!!!
OVER THE TOP SERVICE!!
We did the all American tour with Chuck. What an adventure! From the ease of scheduling the tour, to pickup at our hotel, to Chuck ‘s American humor, his knowledge and passion for the area, and well rounded tour of the highlights, the entire tour was exhilarating. We weren’t tourists but made to feel like welcome visitors. Well done! Lifetime memories made.
Over the Falls Tour in Niagara Falls!!
I was in Niagara Falls this past weekend and went on the American Tour on Saturday, May 11, 2013, with Over the Falls Tours. I was very pleased with the tour and especially with our guide, Greg. He was very personable and friendly and knew so much about the region. I highly recommend Over the Falls Tours. Thanks! Lynn Metzger, Ohio
I usually don’t care much for tours but our guide, Bob made this experience incredible. He could tell us a story about almost every brick in town. He really made us feel like we were visiting a friend who was showing us around and he knows everyone. He even had names for the squirrels and birds that come up to eat from his hand! This man is the nicest guy and is truly in tune with what he does. Thanks for the awesome time and for putting up with our kids, Bob! We look forward to seeing you again!
GREAT WAY TO SEE MANY OF THE SITES!
This tour picks you up at your location. We were picked up at 11:30 am and then we picked up two other couples. The six of us had a great time together. Our guide was Mike and he pointed out things as we drove from one destination to another. We crossed the border into Canada and visited the Canadian Falls then went up in the Sky Lon Tower. We took a ride on the Maid of the Mist.We visited the Floral Clock and stopped to see the power plants and a souvenir shop. We crossed back into the US and visited the whirlpool, Niagara Park and took the tour to the Cave of the Winds. We stopped and walked out to see the Three Sister Islands. We finished up back at our RV about 7:30 PM. It was a full day but a great tour.
My family of four really enjoyed our tour. It was worth every penny not to have to worry about parking, getting tickets, etc. Our tour included a ride on the Maid of the Mist, a trip on Skylon Tower (with return tickets which we used that night to watch the fireworks), Table Rock, the floral clock, a trip to the whirlpool area to see the aerocar in action, and more other stuff than I can even remember. Our guide Dave was fantastic and so knowledgeable. He was able to answer any question we had for him, and showed us stuff we never would have seen on our own. I absolutely recommend that anyone visiting Niagara take one of their tours.