We don’t do tours. My wife and I have been vacationing for over 25 years and have never taken a tour. Figured we could have just as good a time on our own. Because of the experience we had with Over the Falls Tours that’s a thing of the past.
Donna took great care of us and answered all my questions so we booked. This lady believes in customer service. No doubt about it. At one point before we even left home gave me her personal phone number so she could answer my questions. The texts that ensued were epically funny.
We opted to take advantage of their shuttle service from the airport. We were greeted by Billy who was very professional and personable and informative. He wasn’t a “taxi driver” like person that basically just wants to get the fare over with. We talked about the area and the hotel we’d be staying at and even got to know things about him. It was a real conversation. He was also the driver that took us back to the airport and that made the trip complete because we could talk about stuff referencing our first conversation.
This guy could make a living out of showing other tour guides how to do their job with excellence. Picked us up at 9am and for the next 6 hours provided the best time we’ve had on a vacation in a long time. Very friendly and knowledgeable. You could tell this guy loves his job and people. We were lucky enough to sit up front and really got to know him and him us. We laughed and told stories and just had a great time.
What can I say?
If you choose any tour other than Over the Falls you’ve made a mistake. Because of the great service and people at Over the Falls we’ll be taking tours from now on. I just hope we can get the same service with the same type of people wherever we go, but they really have set a high bar.
The 5 stars we’re giving here aren’t accurate enough of a score so let’s just say Donna, Billy and Caleb each deserve 5 stars on their own and the company as a hole gets another 5 stars.
We’ll be back!!!!