Border Crossing Policy and Requirements

At the time of any international border crossing, it is the responsibility of each passenger to have in their possession valid passports or other acceptable travel documents. For updated information on travel documents, including special groups (parents, children, and Native Americans), contact: US Customs and Border Protection at www.cbp.gov.

  • Native-born US or Canadian citizens: Enhanced Drivers License, US Passport or US Passport Card, or Nexus Card.
  • Naturalized US Citizens: Option 1 – Naturalization Certificate and photo ID, OR Option 2 – US Passport.
  • Resident Aliens of the US: Permanent Resident Alien Green Card or US Passport with I-551 Stamp.
  • All International Visitors: Valid machine readable passport with proper travel documents (I-94 card, Canadian / US Visa if required, IAP-66, J-forms, etc).
  • Foreign Exchange Students: Must bring along all appropriate paperwork including an IAP-66 (pink form) and an original I-20 in addition to their passport and I-94 card.
  • Persons 18 and under: Original Birth Certificate. If traveling with someone other than parent / legal guardian, they should bring a letter from parent / legal guardian giving them permission to travel to Canada.

Any passenger(s) unable to cross the border and their service is terminated and or delayed, will not be issued a refund, nor will the responsibility of return transportation be paid for or provided to the point of origin by Over the Falls Tours, Inc. Any additional transportation required as a result of being denied or delayed entry at the international border will incur additional charges.

Sightseeing Tour Service Disclaimer

Over the Falls Tours, Inc. reserves the right to change tour prices, pick-up times, itineraries, and attractions without notice. Over the Falls Tours, Inc. reserves the right to reschedule itineraries and substitute attractions of equal value to better serve you as warranted by circumstances at the time of your tour.

Dining selections and menu items on meal tours may vary.

Over the Falls Tours, Inc. assumes no responsibility for the establishment of attraction entry fees or the value there-of. The management of said attractions has established said entry fees and values.

Tour durations are approximate. Tour schedules and itineraries during holidays may vary.

Over the Falls Tours, Inc. is not responsible for circumstances beyond our control. Over the Falls Tours, Inc. assumes no responsibility when delays in the park systems, traffic delays, delays at international bridges, inclement weather, vehicle malfunction or any other delays beyond our control cause late pick-ups, late drop-offs, service delays, or changes of the tour itinerary.

Passenger(s) are required to follow pick-up instructions provided. If passenger(s) are not present or on time for their tour, they will be considered a “No Show.” If passenger(s) cannot locate their driver, they are required to call Over the Falls Tours, Inc. to avoid being considered a “No Show.”

Sightseeing Tour Rescheduling Policy

Tours may be rescheduled two hours or more prior to the scheduled pick-up time. To reschedule a tour, passenger(s) must contact Over the Falls Tours, Inc. The Cancellation / Refund Policy will not apply once a tour has been rescheduled. Rescheduled tours are non-refundable.

Sightseeing Tour Reservation Modification Policy

The booking party is responsible for contacting Over the Falls Tours, Inc. with any changes regarding a confirmed reservation. If any reservation information on your confirmation is marked “UNKNOWN” at the time of booking, please contact Over the Falls Tours, Inc. at least 12 hours prior to your scheduled tour time. If you fail to notify us of accurate, up to date information, then a fee of 50% of the tour fare will be charged and Over the Falls Tours, Inc. reserves the right to sell your seats for the tour.

Sightseeing Tour Pick-Up Service Policy

Over the Falls Tours, Inc. provides our tour customers with FREE & convenient pick-up service in Niagara Falls, New York and Niagara Falls, Ontario. Pick-up service outside of Niagara Falls, New York and Niagara Falls, Ontario may be available. Pick-up fees apply.

*RESTRICTION: FREE pick-up service for the All American Tour is restricted to Niagara Falls, New York ONLY. Customers that are staying in Niagara Falls, Ontario and purchase the All American or All American Illumination Tours can meet their tour at our central pick-up point(s) in Niagara Falls, New York.  All American Tour customers who require pick-up service in Niagara Falls, Ontario will be charged a pick-up fee. For pick-up fees and service availability, contact Over the Falls Tours, Inc. directly.

Sightseeing Tour Guide / Driver Gratuity

Tour Guide / Driver gratuity is not included in the cost of your service. You may request to add gratuity to the cost of your service or you may pay the tour guide/driver directly. A 15% gratuity is suggested.

Airport Transportation Service Disclaimer

Over the Falls Tours, Inc. is not responsible for circumstances beyond our control. Over the Falls Tours, Inc. assumes no responsibility when flight cancellations, flight delays, missed flights, traffic delays, delays at international bridges, inclement weather, vehicle malfunction, or any other delays beyond our control cause late pick-ups, late drop-offs, or service delays.

Passenger(s) are required to follow pick-up instructions provided. If passenger(s) do not follow pick-up instructions, additional fees will apply. If passengers cannot locate their driver, they are required to call Over the Falls Tours, Inc. to avoid being considered a “No Show.” “No Shows” are non-refundable.

Airport Transportation Rescheduling

Services must be rescheduled 12 hours or more prior to the scheduled pick-up time or the originally scheduled flight arrival time. If a service is rescheduled with less than 12 hours notice, additional fees will apply.

Airport Transportation Stand-By Travelers

Stand-by travelers must contact Over the Falls Tours, Inc. immediately upon confirming a scheduled flight. Airport Service Rescheduling Policy does not apply. Stand-by travelers that cancel 24 hours or less to their scheduled arrival date will be subject to administrative fees.

Toronto Airport Services

Toronto Airport Services do not include use of the 407 Express Toll Road (407 ETR). You may request use of this road for an additional fee.

Driver Gratuity / Availability

Driver gratuity is not included. You may request to add gratuity to the cost of your service or you may pay the driver directly. A 15% gratuity is suggested.  Over the Falls Tours, Inc. cannot guarantee that you will receive the same driver for each service booked.  Drivers may be requested, however we cannot guarantee availability.

Flight Delays

Clients are responsible for contacting Over the Falls Tours, Inc. with any known flight delays, immediately. Service includes 1-hour of driver wait time at the airport from the originally scheduled flight arrival time. Additional wait time will be charged at a rate of $35.00 per hour, billed in 15-minute increments.

Non-Airport Pick-Ups

Passenger(s) are required to be present and on time for scheduled (Non-Airport) pick-ups; a 10 minute grace period is permitted for each (Non-Airport) pick-up.  Additional wait time will be charged at a rate of $35.00 per hour, billed in 15-minute increments.

Multiple Pick-Ups and Drop-Offs

One pick-up and one drop-off address is included in each service.  Multiple pick-ups and / or drop-offs are subject to additional fees.

Additional Stops

Additional stops will be charged a fee of $5.00 per stop. Wait time will incur a $35.00 per hour charge, billed in 15-minute increments.

Baggage Limit

Two pieces of standard size luggage and one piece of carry-on luggage per-person is permitted.  Luggage exceeding the limit is charged an additional fee each way. Oversized luggage, including bicycles, golf clubs, skis, will be charged an additional fee each way. Over the Falls Tours, Inc. is not responsible for luggage or personal items left on board the vehicles.

Traffic Border Delays

A maximum of 20 minutes is permitted for traffic delays at each international border crossing. Additional wait time will be charged at rate of $35.00 per hour, billed in 15-minute increments.

Immigration Border Delays

Any immigration delays at the international border will be charged at a rate of $35.00 per hour billed in 15-minute increments.

Service Area

“Service Area” refers to an address within a 15-mile radius of the Over the Falls Tours, Inc.’s corporate office or the Buffalo Airport, Niagara Falls Airport, or Toronto Airport.  Pick-ups and / or drop-offs outside of the “Service Area” will be charged an additional mileage fee.