Customer Comments

We wanted to share some of the feedback and reviews we’ve received from our Niagara Falls tour and travel customers. If you would like to help us improve our services, please contact Over the Falls online.


“I took my third tour with Over the Falls Tours with a group of three. We had a wonderful time, as usual. Our guide was Johnny. He had a great mix of humor and information as well as a great accent! We all enjoyed him and the information he imparted so much. I learned things I had never heard from the other guides. Thanks again for a wonderful day!”
Glenna Alexander, Pittsford, NY


“Our tour guide (Terry) gave so many interesting details we would never have gotten otherwise. And it was a lot of fun to interact with other people.”
Bonnie S. Birch, Reynoldsburg, OH


“I want to thank Bonnie for the wonderful (All American) tour we had with my family. A lot of interesting information, trip on the Maid of the Mist and of course Cave Of The Winds. This was my best trip ever – tons of fun. Again thanks to Bonnie. She is a perfect guide and a great person.”
Bulat Shaynurov


“Thought Premier Tour was great! Guide was well informed and polite. Food at the “Sky Restaurant” was excellent; service was good but a little slow. Well worth the money and it sure beat trying to figure out where to park your vehicle.”
Beverly Lecomte, Mobile, AL


“Just wanted to comment on how awesome our tour was. We went on the illumination tour. Bonnie, our tour guide, knew a lot of interesting facts about the area and kept us busy with the 5-1/2 hour tour. I have to say that we were very impressed. By the way, thank you Bonnie for recommending Como’s Restaurant. It was just as good as you said it would be!”
Jessica & Tom Anderson, DE


“To all of the fine people at Over The Falls Tours. Thank you all for the quick responses to our questions and for your kindness. I wanted this trip to be special and full of all the exciting adventures possible in Niagara Falls. People like you make traveling to new places so much more wonderful!!!”
Thad Kado & Tracy Yoshimi, HI


“Both my husband and myself took the tour with Bonnie and Duane. We had a great day. I learned a lot of information. I really enjoyed touring with this couple. They were very friendly and very informative. I plan on coming back up in September with my children and I will make sure that I get the same two tour guides. Don’t ever let them go. I will recommend your tour to anyone that is thinking of going there (‘Niagara Falls’) for a vacation. They made the tour very enjoyable. You have a good staff.”
Kathy Mullin, Cape Coral, FL


“Tony, Just a note to thank you for the Niagara tour last weekend. It was most enjoyable, despite the weather conditions! We have now arrived back in the UK and are waiting for the photos to be developed!! Thanks again for your help.”
Stuart, the UK


“just wanted to thank you for the great tour that Robert gave us for Combined Insurance. The tour was very informational, and I just wanted to say thank you for all you did for us!

“P.S. Nobody at my work knew what Nabisco stands for, but now they do!”
Janell Muir & Shane Lamberson, MD


“Judy & I sure enjoyed the Illumination tour. Our guide was super. Many thanks to your business for such a good time.”
Roy & Judy Jennings, Clarkesville, GA


“I just wanted to write to you and tell you what a wonderful time my husband and I had with Gandi. He was great. There wasn’t a question I could think of that he couldn’t answer – and I tried! We have never had so much fun on any tour before. It probably helped that it was just the two of us on the tour. He made it extra special for us. We would love to come back someday, but are afraid the next tour just won’t measure up! We have told all of our friends and family what a wonderful time it was and that it’s definitely worth it to take the tour, and also what a great guide Gandi is. Please let him know that we had a really good time, and hope everyone else could have half as good a time as we did. Thanks for such an awesome time Gandi!!!!!”
Jason & Stephanie Knoll, Grand Rapids, MI


“Hi! Just wanted to let you folks know what a great tour guide Mike is! In case there is more than one Mike, he is a photography teacher. Our family of five voted this tour our favorite event of a 10-day vacation in NY. Mike made the tour very interesting for us. Our three teenaged girls were very enthused the entire time. It is always such a pleasure for me to see someone who obviously enjoys what they do. Thanks again Mike, I hope you remember the talkative family from NW Indiana!”
Sherry Gerdes, NW IN


“I would like to thank Shari personally for a wonderful tour last Friday evening. I was wondering if I could get this message to her, and would like to have her respond to me if possible. I have a question to ask of her. I had such a very good time, and was thrilled to have such a caring and well-informed tour guide. Please tell her thanks for me. I’m sure she will remember Jill from Jersey, the one who hiked down the gorge at Whirlpool Rapids all by herself.”
Jill Guenther, Vineland, NJ


“Just wanted to thank you for a wonderful tour and a really nice tour guide (the other Tony). He was great. And you were so nice about answering all my questions, I’ve been telling all my friends about your tours and encouraging them to check yours out before they go. It was really nice of you to come out and meet me that morning, sorry we didn’t get to visit very long but I know I’ve got a friend in New York. Good luck to you, you’ve got a great thing going.

“P.S.  By the way, what was the year that the Falls froze and stopped flowing? Tony told us so many interesting stories about the Falls I couldn’t remember the date.”
Lanny, OK


“My husband and I went to Niagara Falls for the first time and decided to take your tour. I myself have never been fond of tours as I find them too overcrowded and very impersonal. I was quite surprised to find neither of these things with your tour. We saw quite a number of attractions and we were not rushed or hurried in any way. Your company and your tour guide were a pleasure to deal with while we were on vacation. I would like to thank Marty personally for making our day so enjoyable; he has quite a sense of humor, which only added to the day. He is very knowledgeable and informative of the area; anyone taking your tour will be pleasantly surprised if they have Marty as their guide. He is an asset to your company. Thank you again for a wonderful time at the Falls.”
Sharon & Alfred Smith, Toms River, NJ


“Dear Robert, Thank you for the day you spent showing us all around Niagara Falls. We had a great time and appreciated everything so much more because of all the details you shared with us. We can’t wait to come back in the warm weather so we can see it all in a completely different light! We have enclosed a photo we thought you might like. Thanks again so much for treating us to such a fun day!”
Barbara & Matt Petruzzelli, New Paltz, NY


“Thanks for the great tour of the Niagara area of NY and Canada. Sheri is a wonderful tour guide and a lot of fun to be with. We enjoyed the tour immensely and hope to return someday and take another tour.”
Mike &Kathy Dyches, Atlanta, GA


“My mother & I took your Tour #1 with Tony. I just wanted to tell you that Tony was a great guide and the areas covered were fantastic. We probably wouldn’t have gotten to half of the stops on our own. Tony was very informative and witty (he made me say that) and made the trip even more enjoyable. The view from the Minolta Tower was so intriguing that we went back the next night and had a delicious dinner in the restaurant (at a discount thanks to your coupons) on the 27th floor and watched the lights on the Falls. Please tell Tony again how much we appreciated his knowledge and humor.”
Lorraine Hatosy, East Moriches, NY


“Just a quick note to let you know how much we enjoyed our Niagara Falls tour with Mike Townsend. From beginning to end, he was very knowledgeable and courteous. We never would have seen all the sights we saw and the attractions we experienced in the time we did them if we had been on our own. It was a great tour.”
Tom & Marion Marshall, Columbus, IN


“My wife and I took one of your evening tours and we just wanted to drop you a line and let you know what a great job Tammy did. Even though we found out she did not know very much about hunting, fishing, or botany, her pleasing wit and charm won the day. We thank you for a wonderful time and are glad we did not select the [competitor] service they tried to force on us at the 190 information center. We will certainly recommend your service to any of our friends heading your way.

“P.S. When I get back, I will send you some video clips of Tammy in action (so you can see what she really does when you think she is working).”
Rick & Linda Berardi, San Diego, CA


“We had a fun time on your Over the Falls Tour. Our guide, Gandi, was so helpful and made the trip very enjoyable. The tour was organized very well. We are from Missouri and hope to come back some day.”
Margaret, Hoat, Helen & Kenneth, MO


“Fabulous! The best tour ever! Saved us all kinds of money and wasted time! Goes directly to all of the points of interest and major attractions.”
Dave & Ginny Briand, Hooksett, NH


“We took a tour with Mike Townsend as our tour guide. I wanted to write to let you know that he personally made our tour memorable. He is a wonderful tour guide, and since he knew we were staying on the Canadian side that night, he pointed out areas of interest that made our trip that much more enjoyable. We returned to the Botanical Gardens area, and spent time there and at the Butterfly Conservatory. We also returned to the Minolta Tower with the (free) return receipt to enjoy the view at night. Thank him for us again and keep up the great job you’re doing. We will be recommending you to our friends and relatives.”
The Kachermeyers


“Merry Christmas from down in Dixie! Y’all are the ‘Northern Hospitality Company’ for sure! Many thanks.”
Sharon & Stan Kennedy


“I am writing this note to inform you that Sister Gabrielle, Sister Marie, and I had the most wonderful trip of our lives. We were fortunate to have Sheri Mann as our tour guide. What a delightful person! She gave us the tour of a lifetime. She explained so well the sights that she showed us, thus making it not only an interesting tour but an educational one as well. We will definitely recommend your tours to our many friends.”
Sister Gertrude Pare, Lawrence, MA


“Our tour guide Violet arrived promptly to pick us up at our hotel and the tour was well organized and Violet was pleasant and informative. How can we thank all of you for such an unforgettable trip? Did our hearts good to know there really are good people left in this world. We are praising your group to others that plan the trip. Be proud of your great team!”
Brenda Engel, Little Orleans, MD


“We just returned home from a very pleasant vacation. Our Over The Falls Tour was one of the highlights. We have been to the Falls many times, but your tour took us to the places we didn’t see before. Please say a special thank you to our tour guide, Dean. He did a terrific job and made quite a good impression on our 11-year-old grandson. We enjoyed spending the afternoon on your tour with Dean.”
Bill, Jean & Russ Larison


“Thank you for making our tour around Niagara Falls so pleasant. We both wish you a Merry Christmas and Happy New Year.”
- Harvey & Ellen Royer, Campbelltown, PA


“We would like to make you aware of the exceptionally fine service provided by one of your tour guides. Frank was the perfect tour guide, providing very interesting information and answering everyone’s questions with expertise and exceptionally good humor. He knew all the shortcuts around the traffic jams and we never had to park far away or wait in lines even though it was a busy holiday. He made sure everyone was comfortable and enjoying the trip at all times, and provided valuable information about possible lodgings and good places to eat. Everyone on the tour had a great time. We’ll be sure to recommend Over The Falls Tours to anyone visiting Niagara Falls.”
Mr. & Mrs. Bruce Dapkins, Bethany, CT


“My husband and I took your tour and absolutely enjoyed every moment. Jody was knowledgeable and helpful without being pushy. Frank was the ideal driver and guide. Not only did he give us the facts, but also little bits of interesting stories. He made everyone feel comfortable not only with himself but with each other. We saw so much but never felt rushed. If we come back to your area we would definitely use your service again and will recommend Over The Falls Tours to friends and family.
Mrs. Robert Walker, Richmond, VA


“My wife and I want to thank you for providing us a wonderful tour of the Niagara Falls area. We especially want to thank Tony who served as driver and guide. From the time he picked us up to dropping us off, he made the tour enjoyable and comfortable for everyone. He was warm, friendly, and professional, which made the tour a joy for us. Please convey our appreciation to him.”
Richard & Bettie Ahart, Alexandria, VA